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Travel FAQ

How early should I arrive at the airport before my flight?

It is recommended that you arrive 90 minutes prior to the departure time for check-in and security screening and two hours early for international flights. We encourage passengers to give themselves additional time during peak travel periods and inclement weather.

 Is it possible to travel between terminals and concourses without going through security screening?

Terminal One and Terminal Two, as well as all of the concourses, are connected inside the security area making it unnecessary to exit and re-enter security screening for a connection. 

Can I escort a child or someone needing help to the gate?

The passenger's airline can issue a pass for someone to escort an unaccompanied minor child, an elderly person or someone with physical challenges through the security screening checkpoint and to the gate. A pass can also be issued to meet passengers that need special assistance at the gate.

Please be aware that you are still required to show valid government issued photo identification. Allow plenty of time to complete this process with the airline at their ticket counter. It will be helpful if you alert the airline to this request when making reservations. Typically, the airline will only issue one pass. Therefore, you should not bring other children with you. 

What type of ID do I need to clear security screening?

Passengers over 18 years old will need to show current photo identification issued by Federal or state government that contains your name, date of birth, gender and an expiration date. For a complete list of acceptable documents and more details visit the “Acceptable IDs” page on the Transportation Security Administration (TSA) website at: http://www.tsa.gov/traveler-information/acceptable-ids

I just got married and my ticket is in my new name, but my driver's license isn't. What do I do?

TSA requires that tickets match the approved government identification. Passengers who recently changed their names must have their airline ticket modified to match their government picture ID.

 How can I get through security screening or customs more quickly and easily?

The TSA Pre-Check program allows passengers to get through security more quickly without having to remove shoes, belt or remove laptops from carry-on bags. Those interested in TSA Pre-Check must be U.S. Citizens or Lawful Permanent Residents, must pass background check and TSA eligibility requirements and pay an $85 non-refundable fee. Applicants can pre-enroll online before visiting an application center, one which is located in Terminal One of Salt Lake City International. For more information on Pre-Check, visit www.tsa.gov/tsa-precheck.

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited customs clearance for low-risk travelers traveling into the United States. Applicants must complete background check and interview before enrollment and must pay a $100 non-refundable fee. Applicants can apply online and will be contacted regarding the interview process. A Global Entry kiosk is available at Salt Lake City International. For more information on Global Entry, visit http://www.cbp.gov/travel/trusted-traveler-programs/global-entry.

 Where can I check for lost items?

Located on the mezzanine level in Terminal One, the Lost and Found Office handles all items lost in the airport. Contact our office at 801-575-2427 or airport.lostfound@slcgov.com. The office is open from 8:00 a.m. to 4:30 p.m., Monday through Friday. If you would like to search online for an item lost at the airport, please click here.

Credit/ATM cards are destroyed after 10 days; keys are kept for 30 days; all other items are kept for 90 days.

If you believe you lost your item on an airplane, please check with your airline. Airline Lost & Found contacts are as follows:

Alaska Air

801-532-3728 or www.alaskaair.com/leftonboard

American    801-828-9967
Delta 800-325-8224 or www.delta.com/lostarticle
Frontier 801-575-2032
jetBlue 801-410-7060
SkyWest 801-258-4229
Southwest 801-736-6030
US Airways 801-575-2202
United 801-575-2300 or 800-221-6903

 I need a wheelchair. What do I do?

This service is provided by each airline. Make the arrangement in advance when you make your airline reservation. Call the Airport Control Center at (801) 575-2401 to request assistance.

 Can I take a prescription in my carry-on? What if it needs refrigeration?

It is recommended that passengers carry all medications and valuables in carry-on bags.  Medications may be kept on ice until you reach the checkpoint, and you will be asked to dispose of the ice into a designated receptacle. Once you have cleared security screening, airport concessions can refill the ice container for you. Visit www.tsa.gov or the TSA Medication Blog for more information.

 Where in the airport can I take my pet for relief?

There are six pet relief areas at Salt Lake City International Airport.

For those who have the time during extended layovers in the Salt Lake City Airport, there are grassy, shaded relief areas for pets outside the security area in front of the terminals.

For passengers with connections, there are ramp side gravel areas by the concourses; however accessing these areas requires an escort. Please contact SLC Airport Operations at 1-801-575-2401 or contact an airline representative for escort to the pet relief areas located near the concourses.

Does Salt Lake City International Airport offer free-Wi-Fi?

Salt Lake City International offers free Wi-Fi access throughout the airport.

Access our free Wi-Fi by following these easy steps: Set your SSID to "slcairport.wifi" and launch your internet browser. The Wi-Fi welcome page will allow you to view the terms and conditions for using the Wi-Fi service and once accepted allow you the browse the internet.  If you decline the terms and conditions of use, you may still browse the airport website, to include checking flight information.

 What does it cost to fly to. . . .?

Only the airline can give you cost information on fares. You will need to contact the airline directly either by phone or via the internet for pricing details.

 For schedule information, visit the website of the airline or the airport's flight schedule on this site.

 How do I pay for parking and what does it cost?

We encourage parking passengers to utilize the proper parking areas based on the length of time you will leave your vehicle. The Short-Term parking garage (hourly/daily parking) offers parking for those on quick visits to the terminals and shorter stays. The Short-Term garage fills up and occasionally closes, typically on Tuesdays and Wednesdays.  Long-term (economy) parking is offered for longer stays and is serviced by a shuttle bus system.

You can pay with a credit card as you enter, at a pre-pay machine as you leave each terminal or with a cashier at the exit plaza. For current parking rates and availability, call (801) 575-2886 or visit our parking page.  

Do I really need a passport to go to Mexico or Canada?

United States citizens are required to show a passport when traveling to Mexico and Canada as well as any other foreign destination. More details are on the United States Department of State website at www.travel.state.gov.

 What do the airlines charge for bags?

Each airline's policy is different. When you make your reservation, be sure to understand what the fees and restrictions are. Be aware that airlines may charge a bag fee and/or an extra charge for bags weighing over forty pounds.

 Is there a place to store bags in the airport?

It is not possible to store bags in the airport or leave them with an airline.

 Are there food options prior to security screening?

In Terminal One Lobby, there is a "Red Onion" market with salads, sandwiches, coffee and other drinks. They also sell sundries, magazines, newspapers and snacks. In Terminal Two Lobby, there is a Starbucks Coffee Shop.

What is the cost of a taxi cab from the airport to downtown?

Depending on the exact destination, cab fare is between $20.00 and $25.00.

 What is the cost of light rail to downtown Salt Lake City and how often does it run?

Adult one-way fare for light rail/TRAX is $2.50 for passengers 6-64. Passengers 65 and older, Medicare card holders and pre-qualified persons with disabilities can ride TRAX one-way for $1.25. Fares are subject to change.

Trains typically run every fifteen minutes from approximately 5:45 am to 11:30 pm, Monday through Friday, with slightly scaled back service on Saturday and limited service on Sunday.

For the most up-to-date information about TRAX or bus service and fares, please visit the Utah Transit Authority website at www.rideuta.com.

 Is there a hotel at the airport?

The closest hotels are nearby in downtown Salt Lake City and in an area just west of the airport.

Shopping

SLCIA Shopping  

Security Screening

SLCIA Security

Visit www.tsa.gov for travel tips and information.