The Salt Lake City International Airport has been carefully designed to accommodate people with disabilities. The restaurants, parking lots and restrooms are equipped with the needed facilities.
There are telephones accessible from a wheelchair at the telephone banks and TDD telephones for the hearing impaired in the lobbies of both terminals.
Throughout both terminals there are ramps and elevators. They are located near the stairs and escalators and are prominently marked on the airport directories in the terminals. In addition, airlines can provide other assistance for their passengers.
The Salt Lake City Department of Airports’ Operations Division, in conjunction with the University of Utah’s TRAILS program, hosts a bi-annual airport tour to educate travelers with disabilities. The tour orients travelers in wheelchairs to the accessible features of the Airport, airline check-in procedures, the security screening checkpoint system and the gate boarding process. Airport, airline and Transportation Security Administration (TSA) officials participate to illustrate all aspects of airport access.
TRAILS (Therapeutic Recreation and Independent Lifestyles) is a spinal cord injury outreach program based at the University of Utah Rehabilitation Center.
When making your flight reservations be specific about your needs and the types of assistance you require. The airlines then pre-arrange for personnel or other service.
Airport police and paramedics are on 24-hour standby. Either can be summoned by dialing (801) 575-2911 or 2911 on a white paging phone.
Air Terminal Gifts and HMS Host operate retail shops accessible to all segments of the population. The staff is readily available to help as needed.
The taxis, limousines, buses and all other forms of ground transportation that service Salt Lake City International Airport are capable of providing services to people with disabilities. The key to using their service is to arrange it in advance. Call and request the necessary equipment prior to your travel.
Salt Lake City International Airport operates the shuttle bus service from the long-term parking lot with buses featuring hydraulic lifts. Advance notice will streamline this process, even though it is not a requirement. Prior arrangements can be made by calling (801) 575-2780 or 575-2401.
Parking stalls have been designated in the short-term parking structure and in all parking lots for use by people with disabilities. They are identified by the international symbol of access. These spaces are frequently patrolled. Their use by people who display the international symbol of access, either placard or plate, is enforced. There are extra-wide stalls close to entrances. Vehicles fitted with side lifts can be accommodated only on the first level of the short-term parking structure. If you need other help with parking, contact the Airport's Ground Transportation Division at (801) 575-2780 or (801) 575-2401 to make special arrangements.
Ramps and Elevators
All entrances and exits have the appropriate curb height or ramp access to accommodate those with disabilities. Wherever you encounter stairs or an escalator, an elevator will also be in the close vicinity.
The airport's restaurants can accommodate the needs of people with disabilities. Most of them have wide aisles, counters low enough for wheelchair access and ample dining space. Please ask food service personnel for assistance as needed.
Restrooms throughout the airport are fully accessible.
Service Animal and Pet Relief Area
Click here for a map of relief areas at the airport.
For passengers who have the time during extended layovers in the Salt Lake City Airport, the Terminal Front relief areas provide a nice grassy, shaded area , a good place for a nice walk and a break.
For passengers with a tight connection, the ramp side areas by the concourses are an option for a necessary break, but it is a gravel area and will require an escort.
Please contact SLC Airport Operations at 1-801-575-2401 or contact an airline representative for escort to the pet relief areas located near the concourses.
When making airline reservations, you can arrange for a wheelchair. Let the reservations agent know of any other special assistance needed.
Contact the airlines to make arrangements for a gate pass that will allow you to escort an unaccompanied minor, an elderly passenger or someone with special needs to the gate. The airlines issue gate passes from their ticket counters.
You can also contact the airport's 24-hour Control Center to make arrangements in advance for special assistance.
TSA has created a helpline to assist travelers with disabilities and medical conditions. TSA recommends that passengers call 72 hours ahead of travel for information about what to expect during screening. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.
Most of the telephone banks located throughout the airport have been designed to allow wheelchair access.
This phone system for people who are deaf or hard of hearing is available in the lobbies of both airport terminals or through the Control Center by calling (801) 575-2264.
In addition, AT&T credit card phones throughout the airport have a TDD feature.
The file linked below is in Adobe Acrobat format. If you do not have an appropriate viewer installed, you can download Adobe Reader.
The airlines provide wheelchairs upon request. It is best to reserve one ahead of time; however, it can be arranged at the ticket counters.